Responsible Gaming
at dhaka bazi

At dhaka bazi, responsible gaming is not a compliance checkbox — it is a core operating principle. We believe that entertainment and player safety must coexist, and we have built our platform with genuine safeguards that place your wellbeing above any short-term commercial consideration. Every product decision, from how bonuses are structured to how our cashier operates, is reviewed with responsible gaming in mind.

Our platform serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. We recognise that for a small number of people, gambling can become problematic over time. This page exists to give every player a clear understanding of the risk factors involved in gambling, the tools available to manage their activity on dhaka bazi, and the support channels available to anyone who feels gambling is no longer a form of recreation.

We are committed to the following principles in everything we do:

• Transparency: We present odds, house edges, and terms of bonuses in plain, accessible English so you can make informed decisions before placing any bet.
• Player control: Every registered player has access to deposit limits, wagering limits, time-out features, and permanent self-exclusion at any time, with no cooling-off period required before limits can be applied.
• Proactive monitoring: Our internal responsible gaming team monitors account activity for behavioural patterns that may indicate problem gambling, and may reach out proactively to players who show concerning signs.
• Staff training: Our customer support team is trained to respond sensitively and appropriately to players who raise concerns about their gambling behaviour. Support is available 24 hours a day, 7 days a week.
• No targeting of vulnerable players: dhaka bazi does not direct bonus offers or promotional communications at players who are on a self-exclusion list, have applied deposit limits, or have shown patterns consistent with problem gambling.

dhaka bazi operates strictly as an 18+ platform. No individual under the age of 18 is permitted to register, deposit funds, place bets, or access any real-money game on our platform. This policy applies regardless of whether a minor is using their own device or a device belonging to an adult.

As part of our account verification process, all new players are required to submit valid identity documentation — such as a Bangladesh National Identity Card (NID) or passport — confirming that they are 18 years of age or older. Accounts that cannot be verified will be suspended until appropriate documentation is provided, and any winnings generated before verification may be withheld pending the outcome of the KYC review.

If you share a device or a home with people under the age of 18, we strongly recommend the following precautions:

• Never save your dhaka bazi username or password on a shared device. Always log out after each session.
• Use your device's parental control features to restrict access to gambling-related websites when minors are present.
• Keep your bKash, Nagad, Rocket, or Upay payment credentials private and do not share mobile wallets with minors.
• Consider enabling two-factor authentication (2FA) on your dhaka bazi account so that even if a minor obtains your password, they cannot access the account without the secondary authentication code.

If dhaka bazi discovers that a minor has registered and used the platform, the account will be permanently closed with immediate effect, all funds will be returned to the original payment method, and the matter may be escalated in accordance with applicable legal obligations. Any associated adult account linked to the same device or household may also be reviewed.

Self-exclusion is a voluntary tool that allows you to block yourself from accessing dhaka bazi for a defined period or permanently. It is the most decisive step a player can take when gambling has become a source of harm, and we fully support and respect every player who chooses to use it.

dhaka bazi offers the following self-exclusion options:

• Short-term self-exclusion: Block your account for a period of 1 week, 1 month, or 3 months. During this period, your account is fully suspended. You cannot log in, deposit, or place any bets.
• Long-term self-exclusion: Block your account for a period of 6 months or 12 months. The same conditions apply as short-term exclusion.
• Permanent self-exclusion: Close your account indefinitely with no option for reinstatement. This is the appropriate choice if you believe you have a serious problem with gambling and do not wish to return to dhaka bazi at any point in the future.

To activate self-exclusion, follow these steps:

1. Contact our support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request".
2. Specify your preferred exclusion period — short-term, long-term, or permanent. Our support agent will never pressure you to choose a shorter period.
3. Verify your identity by confirming your registered email address and mobile number so we can process the request on the correct account.
4. Receive confirmation that your account has been suspended. This typically happens within one hour of your request being received.
5. During the exclusion period, you will be removed from all marketing communications and bonus campaigns. We will not send you promotional emails or messages.

Setting a deposit limit is one of the most practical ways to keep your gambling budget under control. dhaka bazi allows all registered players to set a maximum amount they can deposit into their account over a given time period. Once the limit is reached, no further deposits will be accepted until the time window resets.

Available deposit limit periods on dhaka bazi:

• Daily deposit limit: The maximum total amount in BDT (Bangladeshi Taka) that can be deposited in a 24-hour rolling period.
• Weekly deposit limit: The maximum total amount that can be deposited across a 7-day rolling window.
• Monthly deposit limit: The maximum total amount that can be deposited across a 30-day rolling window.

Deposit limits apply across all payment methods supported by dhaka bazi — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The limit is enforced at the platform level, not at the individual payment method level, so switching between payment channels does not bypass the cap.

Key rules governing deposit limits on dhaka bazi:

• Immediate effect: Reducing your deposit limit takes effect immediately. If you lower your daily limit from ৳5,000 to ৳2,000, the new lower cap applies with immediate effect.
• Delayed increase: Requests to increase a deposit limit are subject to a 7-day cooling-off period before the higher limit becomes active. This gives you time to reconsider without pressure.
• Setting limits proactively: You do not need to have a gambling problem to set deposit limits. We encourage all players, regardless of their relationship with gambling, to set sensible limits as a matter of routine financial hygiene.

To set or adjust your deposit limit, contact our support team at [email protected] or use the account settings area after logging in to your dhaka bazi account.

Sometimes you need a short break from gambling without going through a full self-exclusion process. dhaka bazi's Time-Out feature allows you to pause your account temporarily — ideal for players who feel they have been spending too much time on the platform lately and want to step back and reassess without fully closing their account.

A Time-Out is different from self-exclusion in the following ways:

• Time-Outs are designed for short breaks of 24 hours, 48 hours, or up to 7 days.
• During a Time-Out, your account is suspended and you cannot log in, deposit, or play.
• Unlike self-exclusion, a Time-Out can be lifted once the selected period has elapsed, without requiring contact with our support team — you simply log in normally when the period ends.
• Time-Outs are not a substitute for self-exclusion. If your concern about gambling is more serious or persistent, we strongly recommend choosing a self-exclusion period instead.

In addition to account-level Time-Outs, dhaka bazi also incorporates session reminders that notify you of how long you have been actively playing in a single session. These reminders appear as on-screen notifications and are designed to prompt natural reflection breaks during longer gaming sessions. You cannot disable session reminders — they are a fixed feature of the platform designed to protect all players equally.

Problem gambling can develop gradually and is often difficult to recognise in oneself. The signs listed below are not a clinical diagnosis — they are indicators that your relationship with gambling may be shifting from recreation to harm. If you recognise several of these signs in your own behaviour, we encourage you to act early rather than wait for the situation to escalate.

If you recognise three or more of these signs in your own behaviour, please reach out to our support team at [email protected] or consider activating a self-exclusion immediately while you seek further guidance.

The following questions are adapted from widely-used problem gambling screening tools. Read each question honestly and consider how often each statement applies to your gambling behaviour over the past 12 months. If you answer "Yes" to four or more questions, we strongly encourage you to take a break and seek support.

Recognising that gambling has become a problem and choosing to seek help is an act of courage, not weakness. dhaka bazi fully supports every player who reaches that decision, and our team is here to assist you in taking the first step — whether that means activating a self-exclusion, adjusting your account limits, or simply talking to someone about what you are experiencing.

In addition to the tools available directly through dhaka bazi, we encourage players in Bangladesh to reach out to the following types of support services if they need professional guidance:

Financial difficulties are a common consequence of problem gambling. If you are dealing with debt related to gambling, speaking with a financial counsellor or a non-profit debt advisory service in Bangladesh can help you build a recovery plan alongside any steps you take to address the gambling behaviour itself.

Finally, if you are supporting a family member or friend who you believe has a gambling problem, the most important thing you can do is approach the conversation with empathy rather than judgement. Let them know you are concerned, share information about the tools available through dhaka bazi, and encourage them to speak with a professional. You can also contact our support team on their behalf if they are unwilling or unable to reach out themselves.